Find answers to the most common questions about the LivBerry system. If you can't find the answer to your question, contact our support team.
No - AI relieves the team of routine questions (such as shipping rules, product availability, order statuses), allowing consultants to focus on complex issues and building customer relationships. It's a hybrid cooperation model, not replacement.
Through importing the product catalog (automatic from WooCommerce/PrestaShop or XML), company notes in the knowledge base, and observing conversations. The more detailed information about products and procedures, the better and more precise AI responses.
Yes - a consultant can take over any conversation at any time. Just click "Take over conversation" and immediately continue the dialogue with the customer with the full history of the previous conversation.
Basic configuration takes a few hours. Full customization with product import, knowledge base configuration and store API integration - 1-2 business days. Dedicated modules for WooCommerce and PrestaShop automate most of the process.
No - we offer dedicated modules for these platforms (which speeds up implementation), but the JavaScript widget works with any page: Shopify, Magento, custom CMS or static HTML pages.
No - you can use LivBerry in traditional mode, without AI, as an advanced helpdesk with store integration, task system and product search. AI is optional.
Dedicated modules: WordPress/WooCommerce (plugin), PrestaShop (native module). Universal JavaScript widget: Shopify, Magento, custom CMS, all other platforms. XML import works with all systems that have product export.
The system connects to your store's API (WooCommerce REST API, PrestaShop Webservice), gaining access to orders, customers, shipment statuses and stock levels. Support doesn't need to log into the store panel - everything in one place.
Yes - you can integrate multiple stores in one LivBerry system. Useful when you run several brands or sell on different platforms (e.g., WooCommerce store + PrestaShop marketplace).
Yes - the system has user authorization mechanisms and operates in accordance with GDPR. Identity verification before providing information about orders, task statuses and account data. SSL/TLS connection encryption.
AI does not share personal data, order history or shipment statuses without customer identity verification. Access control to sensitive information with automatic authorization before sharing.
Data is stored on servers that fully comply with GDPR principles. Regular backups, encryption at rest and in transit. More information can be found in our privacy policy.
14 days of full functionality for free, no obligations and no credit card required. Access to all Professional plan features. After the trial period ends, you choose a plan and start a paid subscription.
Yes - you can change your plan to a higher or lower one at any time. Upgrade works immediately, downgrade from the next billing cycle. The difference will be settled proportionally.
LivBerry has full support from our team. Our team is at your disposal during working hours described on the contact page. Additionally, we continuously monitor inquiries requiring immediate response.
The system supports Polish and English interface languages. AI can be configured to work in multiple languages - automatic customer language detection and conducting conversations in their language. Ideal for international stores.
The search engine understands user intentions, not just keywords. Example: "something for winter for a child" will find children's jackets and snowsuits, even though the customer didn't use those words. Search by meaning, features and context.
Currently, AI does not create orders directly - it can recommend products with links to the cart. However, AI can check the status of existing orders, create tasks for returns/complaints and provide product information.
