LivBerry is a comprehensive platform combining AI chat, semantic product search and advanced support system. Discover all modules and capabilities of a system designed with e-commerce in mind.
Advanced AI chatbot available 24/7 with real knowledge about your business. Not a generic FAQ-bot, but an intelligent assistant with access to real product data, orders and company knowledge base.
Access to full catalog with ability to intelligently match products to customer needs and find based on feature descriptions
Check order statuses, access customer purchase history and verify stock levels without logging into the store
AI independently creates tasks for the support team for complaints, returns and complex issues requiring consultation
Active product recommendations with visual previews, contextual suggestions based on conversation and easy transition to purchase
Advanced search that understands user intentions - not just keywords, but query meaning. Matches products by features, category and attributes with the ability to configure field weights.
Understanding user intentions, searching by meaning not just words, better matching results to actual needs
Hierarchical category structure, custom product attributes as filters, precise feature-based search
Available both in the customer widget and consultant panel with the ability to quickly send product previews with one click
Advanced tools for managing consultants and organizing customer service team work.
Flexible access management system for different roles
Shift planning and automatic conversation redirects
Task system with internal team chat
Manage information about products, procedures and frequently asked questions in one place.
Knowledge base automatically updates with your store
Dedicated instructions for AI about products and company
Quick access to information thanks to contextual search
Comprehensive management of inquiries, complaints and returns. AI automatically creates tasks, the team manages them, and customers can check statuses without engaging consultants.
AI independently creates tasks when detecting a complaint, return or issue requiring consultation while maintaining full conversation context
Assign responsible consultants, set completion deadlines, conduct conversation threads directly in tasks
Customers can ask AI about the status of their inquiries. AI responds according to task instructions without engaging the team
Comprehensive product catalog management with hierarchical category structure, custom attributes and automatic synchronization with external XML sources.
Hierarchical category structure, custom attribute definition (color, size, material), use as filters in search
Product cards can contain usage instructions, allergen information, ingredients, certificates - AI uses everything during conversations
Import categories and products from XML files, automatic data updates, selective field updates with protection of manually entered data
Full control over customer data security in accordance with GDPR and flexible system configuration tailored to your business needs.
Identity verification mechanisms before sharing personal data, order statuses and delivery information
Choose when AI should operate: always immediately, only after business hours, on demand, as backup for consultants - full control over work model
Personalization of chat and search widgets, team availability hours settings, automatic messages outside business hours
