Increase conversion by up to 30% with a hybrid customer service system combining AI with real consultants. Semantic product search, full store API integration, order access and 24/7 routine task automation.
Comprehensive customer communication platform with extensive product search module. Hybrid AI + real support model, full store API integration, semantic search and advanced task system for your team.
Intelligent AI Chat with Store Access
Consultant Team Management
Intelligent Schedule
Semantic Product Search on Your Site
Company Knowledge Base for AI
Task System for SupportAI answers product questions 24/7, has access to the full catalog, checks order statuses via store API, creates tasks for the team and uses the company knowledge base. Everything automatically, without engaging consultants.
Add additional consultants, take over conversations from AI at any time, monitor team activity and performance. Full control over customer communication with smooth AI → support transition.
Decide when AI responds and when consultants do. The system automatically switches between modes according to schedule. AI can both take over conversations that are waiting too long for a consultant and respond only after business hours.
Advanced search understanding user intentions - not just words, but meaning. AI matches products by features, category and attributes. Search available for customers and consultants with visual previews in chat.
Create unlimited notes about your store operations such as shipping rules, return policy, warranty policy and FAQ. AI has full access to the base during conversations, providing consistent answers in line with company policy.
AI automatically creates tasks for the team for complaints and returns. Assign responsible people, set deadlines, conduct conversations and change priorities. AI can inform customers about task status according to your instructions.
Intuitive interface allows easy management of all customer service aspects in one place.
Monitor number of conversations, response time and customer satisfaction in real time.
Browse active conversations, assign consultants and track communication history.
Configure AI, work schedules and automatic conversation forwarding rules.
Install LivBerry in minutes with dedicated modules for WooCommerce and PrestaShop or use the universal JavaScript widget for any e‑commerce platform.
Dedicated WordPress plugin with full configuration. Product import, API integration and chat and search widget on your site, literally in a few clicks.
Module with automatic product catalog synchronization and seamless API integration. Your chat and search at your fingertips.
Universal integration for any e-commerce platform. Responsive design and custom colors. Just copy and paste JavaScript code.
Automatic category and product synchronization from external XML sources. Selective field updates with protection of manually modified data.
Create an effective customer service team and manage their work in an intuitive admin panel.
Set avatars and personalize each consultant
Track statistics and work efficiency of each consultant
Built-in task and notes system for the team
Set when AI handles customers automatically and when consultants conduct conversations.
System automatically activates AI outside team working hours
AI will take over conversations that are waiting too long for a response
Customer service from different time zones
All necessary customer and order data in one place for faster service.
Instant access to all customer transactions
Real-time delivery status tracking
Access to contact history and shopping preferences
Build a complete knowledge base about products and procedures so AI can better answer customer questions.
Automatic data updates from the store
Create and manage frequently asked questions database
AI learns and improves answers based on the knowledge base
Paste one JavaScript code on your page and start using the full power of AI in customer service. No complicated configuration!
<script type="text/javascript"> const livberry_config = { id: '[COMPANY_TOKEN]', lang: 'en', cookie_managed: true, }; (function () { const s = document.createElement('script'); s.src = 'https://cdn.livberry.pl/plugin/livberry-chat.js'; s.type = 'module'; s.async = true; document.body.appendChild(s); })(); </script>
Choose the perfect plan for your business. You can always change your plan while using the system.
Join hundreds of satisfied online store owners
"LivBerry increased our conversion by 35%. Customers receive instant answers 24/7, AI handles questions about sizing and availability, and we can focus on VIP customers and styling advice."
"Integration with PrestaShop was lightning fast. In 10 minutes we had a working AI chat that knows all our products, checks availability via API and answers technical specification questions."
"The ability to smoothly switch between AI and consultants is a game changer. AI handles routine questions, and consultants take over complex issues. The task system allows us not to lose a single inquiry."
