Increase conversion by up to 30% with four modules that work together: an intelligent product search with reports, a chat run by your team and a chatbot, the Inbox mailbox, and returns and complaints forms. One integration with your store, one panel for all of support.
Four customer service modules - product search, chat, Inbox and returns forms - supported by a task system and a knowledge base. Use them all together or start with one and add more when you're ready.
Product Search with Reports
Chat with a Team and AI Chatbot
Inbox - A Shared E-mail Mailbox
Returns and Complaints Forms
Task System for Support
Company Knowledge BaseText, semantic or hybrid search with synonyms and price, category and attribute filters. Reports show what customers search for, what they view and what they add to the cart - you know what makes you money.
Live chat for stores and service companies. Consultants take over and hand off conversations and send products straight to the chat, while the chatbot - if you enable it - answers after hours or when nobody can pick up.
Team e-mail in the panel: thread statuses, consultant assignments, scheduled sending and AI preparing reply drafts. Connect any IMAP/SMTP mailbox without changing your e-mail address.
The customer submits a return or complaint through a form on your site - with order verification via the store API. Every submission becomes a task in the panel, and the customer can track the case status.
Inquiries from chat, e-mail and forms land in one task queue. Assign team members, set deadlines and priorities, and hold conversations directly in tasks - nothing gets lost.
Create notes about shipping rules, returns, warranties and FAQ. The base is used by your team and by AI in chat and Inbox, so answers stay consistent with your company policy.
Three result-matching modes, synonyms in your customers' language and reports that show you what people look for in your store.
You decide how the search engine picks results. Text mode matches keywords, semantic mode understands the meaning of the query, and hybrid combines both approaches in proportions you set with a slider.
The query "something for winter for a child" will find children's jackets and snowsuits, even though the customer didn't use those words
You set how much the title, description, SKU and each product attribute matter - and simply skip the fields that shouldn't affect the results
Right after opening the search, you can show recommended products or your own welcome text
A customer types "couch" but your catalog says "sofa"? Synonym groups make both queries lead to the same products.
All words in a group work interchangeably - "sofa" finds "couch" and vice versa
Abbreviations and jargon lead to a keyword, e.g. "drywall" finds "gypsum plasterboard"
Phrases from the search report suggest which synonyms are worth adding first
The greatest value of the search engine is the knowledge it leaves behind. The dashboard collects search data by week, month and quarter - without configuring external analytics.
A list of phrases typed by customers with search counts - ready material for product names, tags and ad campaigns
A ranking of products most often displayed and most often added to the cart from search results, along with related keywords
You see which products are missing from results and which customer words are worth adding as synonyms
Chat conversations and e-mail in one panel - with a consultant team, a work schedule and full access to store data.
Create an effective customer service team and manage their work in an intuitive admin panel.
Set avatars and personalize each consultant
Track statistics and work efficiency of each consultant
Built-in task and notes system for the team
Set when AI handles customers automatically and when consultants conduct conversations.
System automatically activates AI outside team working hours
AI will take over conversations that are waiting too long for a response
Customer service from different time zones
All necessary customer and order data in one place for faster service.
Instant access to all customer transactions
Real-time delivery status tracking
Access to contact history and shopping preferences
Build a complete knowledge base about products and procedures so AI can better answer customer questions.
Automatic data updates from the store
Create and manage frequently asked questions database
AI learns and improves answers based on the knowledge base
Inbox turns company mailboxes into an organized queue of cases. Statuses, assignments and store tools make sure no e-mail waits for someone to notice it.
Open, waiting, resolved, snoozed - every case has an owner and a clear stage
Schedule sending for a specific time and synchronize drafts with your mailbox folders
AI prepares replies following your guidelines - you decide whether it sends them on its own
Intuitive interface allows easy management of all customer service aspects in one place.
Monitor number of conversations, response time and customer satisfaction in real time.
Browse active conversations, assign consultants and track communication history.
Configure AI, work schedules and automatic conversation forwarding rules.
Install LivBerry in minutes with dedicated modules for WooCommerce and PrestaShop or use the universal JavaScript widget for any e‑commerce platform.
Dedicated WordPress plugin with full configuration. Product import, API integration and chat and search widget on your site, literally in a few clicks.
Module with automatic product catalog synchronization and seamless API integration. Your chat and search at your fingertips.
Universal integration for any e-commerce platform. Responsive design and custom colors. Just copy and paste JavaScript code.
Automatic category and product synchronization from external XML sources. Selective field updates with protection of manually modified data.
Paste one JavaScript code on your page and start using the full power of AI in customer service. No complicated configuration!
<script type="text/javascript"> const livberry_config = { id: '[COMPANY_TOKEN]', lang: 'en', cookie_managed: true, }; (function () { const s = document.createElement('script'); s.src = 'https://cdn.livberry.pl/plugin/livberry-chat.js'; s.type = 'module'; s.async = true; document.body.appendChild(s); })(); </script>
Choose the perfect plan for your business. You can always change your plan while using the system.
