Product Database Search
Access to full catalog with ability to intelligently match products to customer needs and find based on feature descriptions
Features
Advanced Features for Your E-commerce
LivBerry is four customer service modules - chat, product search, Inbox, and returns and complaints forms - supported by a task system, a knowledge base and a product catalog. Discover all capabilities of a system designed with e-commerce in mind.
Intelligent Assistant
AI Chat with Full Store Access
Advanced AI chatbot available 24/7 with real knowledge about your business. Not a generic FAQ-bot, but an intelligent assistant with access to real product data, orders and company knowledge base.
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Store API Integration
Check order statuses, access customer purchase history and verify stock levels without logging into the store
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Automatic Task Creation
AI independently creates tasks for the support team for complaints, returns and complex issues requiring consultation
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Product Suggestions in Chat
Active product recommendations with visual previews, contextual suggestions based on conversation and easy transition to purchase
Analytics & Reports
Semantic Product Search
Advanced search that understands user intentions - not just keywords, but query meaning. Matches products by features, category and attributes with the ability to configure field weights.
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Semantic Search with AI
Understanding user intentions, searching by meaning not just words, better matching results to actual needs
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Filtering by Categories and Attributes
Hierarchical category structure, custom product attributes as filters, precise feature-based search
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Search for Customers and Consultants
Available both in the customer widget and consultant panel with the ability to quickly send product previews with one click
Recommender
Product Recommender Based on Real Orders
Recommended-product blocks that increase cart value. Recommendations are calculated from actual orders in your store - the system shows what customers buy together and what they buy most often.
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Products Bought Together
On the product page and in the cart, you show what other customers ordered together with the product being viewed
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Carousel or Grid Anywhere
A slider or product grid on the homepage, product page or in the cart - several blocks per page, each with its own settings
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Performance Reports
Views and add-to-carts from recommendation blocks appear in the dashboard reports, separately from search and chat
Inbox
A Shared E-mail Mailbox for the Team
Handle customer correspondence directly in the panel - with thread statuses, consultant assignments and AI support. Connect any IMAP/SMTP mailbox.
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Thread Statuses and Assignments
Open, waiting, resolved, snoozed - every case has an owner and a clear stage
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Scheduled Sending and Drafts
Schedule sending for a specific time and synchronize drafts with your mailbox folders
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AI in Drafts or Auto-Reply Mode
AI prepares replies following your guidelines - you decide whether it sends them on its own
Returns & Complaints
Self-Service Submission Forms
A form on your store's site guides the customer through a return or complaint submission and automatically creates a task in the support panel.
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Verification via the Store API
The system finds the customer's order itself and confirms identity with an e-mail code
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A Submission Becomes a Task
Every submission goes to the task system with order items and the issue description
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Separate Process Rules
Independent time windows, texts and confirmations for returns and complaints
Team Management
Effective Teamwork
Advanced tools for managing consultants and organizing customer service team work.
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Roles and Permissions
Flexible access management system for different roles
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Work Schedules
Shift planning and automatic conversation redirects
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Internal Communication
Task system with internal team chat
Knowledge Base
Central Knowledge Base for AI and Team
Manage information about products, procedures and frequently asked questions in one place.
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Automatic Synchronization
Knowledge base automatically updates with your store
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Dedicated Instructions
Dedicated instructions for AI about products and company
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Advanced Search
Quick access to information thanks to contextual search
Task System
Advanced Task System for Support
Comprehensive management of inquiries, complaints and returns. AI automatically creates tasks, the team manages them, and customers can check statuses without engaging consultants.
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Automatic Creation by AI
AI independently creates tasks when detecting a complaint, return or issue requiring consultation while maintaining full conversation context
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Assignment and Deadlines
Assign responsible consultants, set completion deadlines, conduct conversation threads directly in tasks
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AI Informs About Status
Customers can ask AI about the status of their inquiries. AI responds according to task instructions without engaging the team
Catalog Module
Central Product Catalog with Automatic Import
Comprehensive product catalog management with hierarchical category structure, custom attributes and automatic synchronization with external XML sources.
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Product Categories and Attributes
Hierarchical category structure, custom attribute definition (color, size, material), use as filters in search
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Extended Descriptions for AI
Product cards can contain usage instructions, allergen information, ingredients, certificates - AI uses everything during conversations
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Automatic XML Import
Import categories and products from XML files, automatic data updates, selective field updates with protection of manually entered data
Security & Settings
User Authorization and Advanced Settings
Full control over customer data security in accordance with GDPR and flexible system configuration tailored to your business needs.
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Secure GDPR Authorization
Identity verification mechanisms before sharing personal data, order statuses and delivery information
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Flexible AI Engagement Strategy
Choose when AI should operate: always immediately, only after business hours, on demand, as backup for consultants - full control over work model
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Appearance Customization
Personalization of chat and search widgets, team availability hours settings, automatic messages outside business hours