Consultant Assignments
Assign a thread to one or several people - it's always clear who owns the case
Inbox
All Customer E-mail in One Panel
Inbox turns company mailboxes into an organized queue of cases. Statuses, assignments and store tools make sure no e-mail waits for someone to notice it.
Order in Your E-mail
Threads with Statuses Instead of a Clogged Mailbox
Every thread has a status: open, waiting, resolved or snoozed. You instantly see what needs a reaction and what can wait.
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Filters and Search
Filter by status, search by subject, sender and message content
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Clear Message Labels
Me, AI, Draft, Scheduled, New - the thread history without guesswork
A Full-Fledged Mailbox
Everything Your E-mail Client Can Do - and More
Inbox connects to any mailbox via IMAP/SMTP. You write in a rich text editor, add attachments and CC recipients.
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Scheduled Sending
Set a date and time - the message sends itself, and until then you can still edit it
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Synchronized Drafts
Drafts and sent messages can be saved to your mailbox folders - you also see them in an external e-mail client
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Many Mailboxes in One Place
Connect office@, shop@ and complaints@ - the team handles everything from a single panel
Store Context
Order Data and Products Right in the Message
The same consultant tools as in Chat: customer, orders, products and tasks - without switching to the store panel.
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Customer Recognized Automatically
When the sender matches a store customer, assignment doesn't require additional code verification
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Products in the E-mail Body
Search for a product and insert it into the message as a link - with thumbnail, name and price
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From E-mail to Task
Link a thread to a task or create a new one - a complaint from e-mail joins the same queue as other inquiries
AI in Inbox - Optional
AI Writes Drafts, You Decide About Sending
Inbox AI works in two modes: it prepares drafts for your approval, or - if you trust it - replies automatically.
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Drafts Mode (Default)
AI prepares the reply, and a consultant reviews, adjusts and sends it
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Your Own Guidelines and Signature
You define the rules AI follows when drafting replies, plus a constant message signature
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Knowledge from Your Company
AI uses company notes - it replies according to your procedures, not "the internet"
FAQ - Frequently Asked Questions About Inbox
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Do I have to change my e-mail address or hosting?
No - you connect Inbox to your existing mailbox via IMAP/SMTP. Built-in connection tests instantly confirm the configuration is correct.
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Does AI send e-mails on its own?
By default no - AI only creates drafts that a consultant approves. You enable the automatic reply mode deliberately, with a separate setting.
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Can several people handle one mailbox?
Yes, that's exactly what Inbox is for. You assign threads to specific people, and statuses show what stage each case is at.
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Does Inbox require an online store?
No - it works as a standalone team mailbox. Store API integration adds order and customer data lookup, but it's not required.