1. Finds the Order
They enter their e-mail and order number - the system checks it via the store API and enforces the submission time window
Returns & Complaints
Returns and Complaints Without E-mail Chaos
Instead of "I want to return my order" e-mails - a form that finds the order, verifies the customer and creates a request in your panel. The customer knows what's next, and you have everything in one queue.
Customer Self-Service
Three Simple Steps for the Customer
The customer completes the submission on their own, without involving support - on your site, in your colors.
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2. Confirms Identity
A verification code sent by e-mail protects order data from third parties
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3. Picks Products and Describes the Issue
They select order items, describe each one and submit. Confirmation arrives instantly, also by e-mail
Nothing Gets Lost
Every Submission Becomes a Task in the Panel
A form submission goes to the task system - with order items and the issue description. Support works from one queue instead of digging through a mailbox.
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Statuses and Assignments
Assign the task to a consultant, set priority and deadline - like any other inquiry
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The Customer Tracks the Status
If you enable status preview, the customer checks the stage of their case themselves - without writing more e-mails
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Duplicate Protection
When a submission already exists for an order, the customer sees a notice instead of creating a second one
Your Rules
Returns and Complaints with Separate Rules
A return is not the same as a complaint - that's why each process has independent settings, messages and time windows.
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Submission Time Window
From 0 to 3650 days back - you decide how old orders qualify for a return, and how old for a complaint
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Your Own Message Content
Form intro, the "What's next?" message, confirmation e-mail text and the privacy footer - all your way
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One-Snippet Setup
Embed the form with a code from the panel - separately for the "Return" and "Complaint" types. Requires a store API connection
FAQ - Frequently Asked Questions About the Forms
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What do I need to launch the form?
A connection between LivBerry and your store's API (WooCommerce, PrestaShop or a custom integration) plus pasting the form snippet on your site. You configure the rest in the panel.
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Can returns and complaints have different rules?
Yes - they are two independent forms with separate time windows, texts and confirmations. You set the consumer 14-day withdrawal period and a longer complaint period separately.
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What happens after a submission is sent?
A task with products and the issue description is created in the panel, and the customer receives a confirmation e-mail with the "What's next?" information. The team handles it like any other task.
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Can the customer check the submission status?
Yes, if you enable the status preview option - the customer tracks the progress themselves, which reduces follow-up e-mails.