Taking Over and Handing Off
Take over a conversation from the chatbot with one click or hand it to another consultant - with the full conversation history
Chat
A Chat That Serves Customers Together with Your Team
Live chat for online stores and service companies. Consultants lead the conversations, and the AI chatbot - if you want - answers after hours or when nobody can pick up. You set the rules.
- For Online Stores
- For Service Companies
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Sell Directly in the Conversation
Chat connected to the store API gives consultants and the chatbot access to real data - without logging into the store panel.
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Products in the Conversation
Search for products and send them to the chat as a carousel with thumbnail, name and price - the customer moves to purchase with one click.
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Orders and Customer Data
After secure e-mail code verification you see the customer's order history, statuses and contact details.
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Inquiries Without Chaos
Create a task for the team straight from the conversation - a complaint or return question goes directly to support.
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Professional Support on Your Website
Not running a store? The chat works on any website - just paste one JavaScript snippet.
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Company Business Hours
Outside business hours the chat can switch to offline mode or hand conversations over to the chatbot.
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Company Knowledge Base
Notes about services, pricing and procedures feed the chatbot's answers - it responds in line with your company policy.
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Look Matched to Your Brand
Colors, name, avatar and welcome message - you set everything in the panel.
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Teamwork
Conversations Organized Like a Task Queue
The conversation list groups itself into sections: waiting, yours, handled by AI and assigned to other consultants. Nobody asks "who's handling this?".
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Filters and Conversation Search
Unread, assigned to me, handled by AI - you'll find any conversation in seconds
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Consultant Tools at Hand
Customer data, orders, products and tasks in a slide-out panel next to the conversation
AI Chatbot - Optional
AI on Your Terms, Not Instead of Your Team
You can enable the chatbot, but you don't have to. If it runs, you decide when: always first, only after business hours, or only when nobody picks up the conversation within a set time.
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Guidelines Instead of Programming
You describe the tone of voice and service rules with a simple list of guidelines the chatbot follows
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The Customer Can Always Reach a Human
A switch to a consultant and a takeover request - the consultant continues with the full history
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AI Act Compliance
An optional question about consent to AI data processing with the customer's decision recorded
FAQ - Frequently Asked Questions About Chat
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Do I have to use the AI chatbot?
No - the chat works great as classic live chat with consultants. You can enable the chatbot later with a single switch, e.g. only after business hours.
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Does the chat work outside e-commerce?
Yes. You can paste the JavaScript widget on any website - service companies use conversations, the knowledge base, business hours and tasks, just without the store modules.
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How does the chatbot know what to answer?
From the product catalog, company notes and your guidelines. The better products and procedures are described, the more accurate the answers.
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Is customer data safe?
Access to order data requires customer verification with a code sent by e-mail, and you can make consent to AI data processing mandatory in line with the AI Act.